The purpose of this policy is to ensure that UIA complies with the requirements of Standard 1, 2, 3 and 4 of the National Code 2007 (Amendments 2012) and Standard 4 of the Standards for RTOs 2015 for ethical marketing and advertising of its courses to prospective international students.
This procedure describes the application and selection process to ensure that:
Students who are capable of being successful in their chosen course of study are selected Selection process is conducted in an ethical and responsible manner Appropriate access and equity principles are considered in selection criteria
The application and selection process is consistent and is compliant with standard 2.2 – student engagement before enrolment’ of the national code 2007
The purpose of this policy is to ensure that the UIA ensures that it complies with the requirements of ‘Standard 2’ of the ‘National Code when assessing the student qualifications experience and English proficiency.
This policy establishes the criteria for granting refunds to ensure that the refunds of fees are made in accordance with Standard 3 of the National Code 2007.
The purpose of this policy is to ensure that the UIA complies with the requirements of Standard 5 of the National Code 2007 if, in future, UIA decides to recruit or enrol international students under the age of 18 years into its courses.
The purpose of this policy is to ensure that the UIA provides support to students to adjust to study and life in Australia, to achieve their learning goals and to achieve satisfactory progress towards meeting the learning outcomes of the course.
The purpose of this policy is to ensure that the UIA has a critical incident policy and procedure that covers the action to be taken in the event of a critical incident, required follow-up to the incident, and records of the incident and action taken, in compliance with ‘Standard 6 – Student Support Services’ of the National Code.
In line with obligations under Victorian and Commonwealth legislation, UIA is committed to promoting a fair and equitable environment for staff and students that is free from discrimination, harassment and vilification.
This policy applies to all current and prospective UIA staff and students and should be read in conjunction with the ‘Complaints and Appeals Policy and Procedure’.
Students are required to follow all rules of the UIA and the instructions from staff representing the UIA. Students are required to act in a non-discriminatory manner at all times and respect the rights of other students, staff and visitors.
The purpose of this policy is to guide UIA to meeting OH&S legislation and addressing OH&S issues in the workplace.
UIA places a high priority on the safety and health of its employees and clients. This policy and procedure has been developed recognising that the well-being of employees and clients can directly affect their job satisfaction, motivation, and overall morale in the institute environment.
This policy and procedure ensures that UIA can provide educational services in a safe and secure environment.
The following procedure provides a guideline to the requirements of timetabling of classes, times of the UIA’s operation, and delivery schedule to ensure that the students are not being asked to undertake training and assessment without over extending their time capabilities or jeopardising their safety.
UIA’s strict policy against plagiarism and cheating means that the integrity of our courses and qualifications issued is upheld. It is essential to our reputation that plagiarism is dealt with promptly and in accordance with this policy.
The purpose of this policy is to ensure that the UIA complies with the requirements of Standard 7 of the National Code 2007 for transfer of international students between registered providers.
The Complaints and Appeals Policy and Procedure is designed to ensure that the UIA responds effectively and efficiently to students’ complaints and dissatisfaction during the course of study.
This policy outlines a mechanism to ensure students and prospective students can have their dissatisfaction regarding any academic or non-academic matters addressed appropriately in a timely, fair and confidential manner.
Thepurpose of this policy is to ensure that international students complete their studies within the expected duration of the program, as specified on the student’s Confirmation of Enrolment (CoE), in compliance with the National Code 2007 (Standard 9).
The purpose of this policy is to ensure that the UIA complies with the requirements of ‘Standard 10 – Monitoring Course Progress’ of the National Code 2007 in monitoring course progress of international students studying at UIA and provide appropriate intervention and support to assist student to successfully complete their course of study.
This policy supports ‘Standard 12 – Course Credit’ of the ‘National Code of Practice for Registration Authorities & Providers of Education & Training to Overseas Students 2007’ which states ‘Registered providers must appropriately recognise course credit within the ESOS framework.’
This policy outlines a procedure for UIA to process any student’s applications for course credit and document any results, including student verification of the outcome. It will provide a process that ensures that students receive written verification of the outcome of the course credit application and records are kept with student files.
The purpose of this policy is to ensure that the UIA complies with the requirements of ‘Standard 13 – Deferring, suspending or cancelling the student’s enrolment’ of the ‘National Code for allowing students to defer or temporarily suspend their studies, including granting a leave of absence, during the course through formal agreement in certain limited circumstances only.
Please use this form to lodge your complaint or appeal. It is to outline your complaint or appeal and attach any supporting documentation.
Indicate what your grievance is:
The purpose of this policy and procedure is to determine the support needs of individual learners and to provide access to the academic support and support services necessary for the learner to meet the requirements of the training or a course, as specified in training packages or VET accredited courses.
The purpose of this policy and procedure is to ensure that UIA has controls in place to:
Not issue qualifications, statements of attainment and records of results unless the learner has completed all requirements of the training product as specified in the relevant training package or VET accredited course.
The purpose of this policy and procedure is to ensure that UIA accepts and provides credit to learners for units of competency and/or modules where these are evidenced by an AQF certifications document issued by another RTO or AQF authorised issuing organisation, or an authenticated VET transcript issued by the Registrar.
The purpose of this policy and procedure is to ensure that UIA meets the requirements of the Student Identifier Scheme (USI).
The policy has been developed to:provide guidelines for the payment of fees by domestic full fee paying students implement and maintain a process for fair and equitable refund of fees paid by the domestic full fee paying students
The Complaints and Appeals Policy and Procedure is designed to ensure that the UIA responds effectively and efficiently to learner’s complaints and dissatisfaction during the course of study. This policy outlines a mechanism to ensure learners and prospective learners can have their dissatisfaction regarding any academic or non-academic matters addressed appropriately in a timely, fairly and confidential manner.